FAQ

Standard shipping is $4.99 per order. Orders of 2 or more items ship free, to all destinations we serve.

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

Delivery usually takes 7–13 business days from order to delivery. This includes up to 1 business day for processing and 6–12 business days for standard shipping after dispatch. Delivery times are estimates and may vary due to customs or local postal delays.

Yes — your tracking number will be sent by email as soon as your order dispatches. Please allow 24–48 hours for tracking to update.

Yes. You have 30 days to fall in love with your piece. If you don't, return it for a refund. Items must be unworn, in their original packaging, and include proof of purchase.

Customers cover return shipping for change-of-mind returns. We cover return shipping for damaged or defective items.

Email hello@stillgone.com within 30 days of delivery. We will reply with the next steps.

The fastest option is to return your original piece for a refund, then place a new order for the size or style you prefer.

Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method. Your bank may take a few additional days to complete the transaction.

Our pieces are crafted from premium stainless steel with 14K gold plating or a polished silver-tone finish.

Our pieces are made from hypoallergenic stainless steel and designed for sensitive skin. As with any jewelry, individual sensitivities can vary. If you have a known metal allergy, please check the product details before purchasing and discontinue use if irritation occurs.

Yes. Showering and hand-washing are fine. To extend the life of the finish, avoid prolonged exposure to saltwater, chlorine, perfume, and harsh chemicals.

Avoid perfume, lotion, and harsh chemicals. Gently wipe your piece with a soft cloth after wear and store it in a dry place when not in use.

Plating naturally changes over time with regular wear. This is normal and not considered a defect. Following our care guidance will help extend the life of the finish.

Wrap a strip of paper or string around your wrist, mark where it overlaps, then measure it with a ruler. Add around ½ inch (about 1.3 cm) for a comfortable fit. Please check each product page for the exact sizing information.

Use our ring size guide on the product page, or measure the inside diameter of a ring that already fits you and compare it with the guide.

You can use our 30-day return policy for a full refund and place a new order in a different size or style.

We accept major credit and debit cards, Apple Pay, Google Pay, Klarna, PayPal, Shop Pay, and other payment methods displayed at checkout.

Email us within one hour of placing your order and we will do our best to help. Once an order has been dispatched, we cannot edit or cancel it. You may still return it after delivery, subject to our return policy.

Yes. Gift cards can be found in our store under Gift Cards.

Email us at hello@stillgone.com. Our customer service hours are Monday to Friday, 9 AM–5 PM (ET). We aim to respond within 24 hours.